Privacy Policy


Baze Labs, Inc. (“Baze”) is committed to maintaining the privacy and security of your personal information, and we appreciate that wellbeing information is particularly sensitive. This Privacy Policy applies to the Baze website at www.baze.com (the “Website”) and Baze’s mobile application (the “Mobile App”), both of which offer Baze’s dietary supplement and recommendation program (the “Program”). Baze respects the privacy of its Website visitors (“Visitors”). This Privacy Policy discloses Baze’s information collection and dissemination practices in connection with the Website and the Mobile App (collectively, the “Services”), and applies solely to the information that we collect through the Services. This Privacy Policy does not address personal information that you provide to us in other contexts (e.g., through a business relationship not handled through the Website or the Mobile App). Our Terms of Service form explains that, by using our Website or Mobile App and signing up for the Program, you are allowing us to collect, use, and process information that could be used to identity you, either alone or in combination with other information (“Personal Information”) according to the provisions set forth in that document and this Privacy Policy.

Acceptance of privacy policy

By clicking your acceptance and using the Services, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services. Your continued use of the Services following the posting of changes to these terms will mean that you accept those changes.

Personal information provided by you

In the course of your relationship with Baze, we collect several types of Personal Information. We collect such information from you when you purchase the Services, use the Website or the Mobile App, create a personal account, complete surveys or forms, or when you communicate with us, or request information from us. Personal Information collected online may be combined with Personal Information collected offline. We collect five primary types of Personal Information through the Services, the Website, and the Mobile App.

  1. Registration Information is information that we collect from you when you purchase or sign up for the Baze Services. Examples of such information include your name, age, zip code, and contact information, such as an email address. We also collect your credit card information to process payment for the Program.
  2. Biomarker Test Information consists of your blood and genetic (“biomarker”) profile. This biomarker profile is generated when you purchase the Program and your samples are analyzed and processed through a third party testing laboratory. After the laboratory performs the test, the resulting information is securely sent to and stored on Baze’s servers.
  3. Self-Reported Information includes information you provide in the Baze Program settings, such as ethnicity, gender, body weight, waist measurement, blood pressure, and height.
  4. User Content is all information other than biomarker test information or self-reported information provided by the users of the Baze Services and transmitted, whether publicly or privately, to Baze. User content may include data, text, software, music, audio, photographs, graphics, video, messages, or other materials. For example, user content includes posts made to the Baze community forums or emails to customer support.
  5. Web Behavior Information is information on how you use the website or app (e.g., browser type, domains, page views) collected through log files, cookies, and web beacon technology.

Use and disclosure of personal information

Baze will not sell, rent, license, or trade your Personal Information with third parties for their own direct marketing use unless we receive your express consent to do so. Unless you give us permission to do so, Baze will not share your Personal Information other than as specified in this Privacy Policy.

We may use the information we collect from you when you sign up, register, purchase products or Services, respond to a survey or marketing communication, surf the Website, use the Mobile App, or use certain other Services in the following ways:

  • To personalize your Website or Mobile App experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To enroll you in a consumer research or other panel.
  • To administer a promotion, survey or other Website or Mobile App feature.

How we use registration information

We use your registration information to authenticate your Website and Mobile App visits and usage, to enable your purchases, to communicate with you about information, services, and products that you have requested, and to manage and improve our Website, Mobile App, software, and Services. We may also use this information to offer you services and products that may be of interest to you or invite you to participate in specific research projects. We give you the opportunity to opt out of optional communications by contacting us at hello@baze.com

How we use biomarker test and self-reported information

We use your biomarker test information and self-reported information to provide you with Baze recommendations, provide dietary supplements, customize your user experience, and enhance our Services. Self-reported information is used to customize your user experience. We may include your anonymized test information and self-reported information in disclosures to third parties for the purpose of research or other applications, but no identifying information will be shared without your prior knowledge and consent. Baze research is intended to advance wellness and nutrition knowledge and to create, commercialize, or undertake activities toward the practical applications of this learning to the improvement of wellbeing and health. Our research partners may include commercial or non-profit organizations that conduct or support medical research or conduct or support the development of drugs or devices to diagnose, predict, or treat health conditions.

Disclosures to third parties assisting in our operations

Baze may share your Personal Information under confidentiality agreements with other companies that work with, or on behalf of, Baze to provide products and services, such as a dietary supplement distribution partner, cloud hosting service or a document storage company. These companies may use your Personal Information to assist Baze in its operations. However, these companies do not have any independent right to share this information.

Disclosures under special circumstances

We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

Business transfers

We may share your Personal Information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of Baze’s business to such business entity. We will require any such successor business entity to honor the terms of this Privacy Policy.

Each time a visitor comes to a Website, Baze collects some information to improve the overall quality of the visitor’s online experience.

Aggregated data

Baze collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor’s activity into Baze’s analysis of general traffic-flow at the Website and in the Mobile App. To these ends, Baze may merge information about you into aggregated group data. In some cases, Baze may remove personal identifiers from Personal Information and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Baze’s affiliates, business partners, service providers and/or vendors; if it does so, Baze will not disclose your individual identity.

Information we automatically collect from you

We may automatically collect information about your interactions with the Website and the Mobile App and may combine this information with other information about you in order to customize your online experience with us. The information we automatically collect may include your IP address, referring URLs, browser and device characteristics, browsing behavior (e.g., date and time of visit, length of visit, clicks on product information or other content), and your response to our email campaigns (e.g., whether and when you open our email, the links you click). We may use cookies, and other similar industry standard technologies to capture this information. A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer or device. Among other things, cookies allow us to facilitate the administration and improve the effectiveness of the Website and the Mobile App as well as further tailor and enhance your experience to your interests. You may set your browser to decline cookies. If you do so, you may not be able to fully experience certain interactive features of our Sites.

We may also use third party analytics companies, such as Google Analytics, to analyze the usage of our Website and Mobile App for internal purposes. These analytics companies may use cookies and other tracking mechanisms to collect data about how you use the Services and provide us with aggregate information on such usage, which helps us improve the performance of our Sites.

Links to other sites

The Website and Mobile App may contain links to other sites, including to those of our affiliates or third party entities that may contain a different privacy statement. These sites may also refer you back to our Website or Mobile App. We recommend that you read the privacy statements of each site you visit to understand the site’s privacy practices. We are not responsible for the privacy practices of sites and apps that do not link to this Privacy Policy.

Security

Baze understands that storing our data in a secure manner is essential. Baze stores Personal Information and other data using industry standard physical, technical, and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Please note, however, that while Baze has endeavored to create a secure and reliable Website and Mobile App for users, the confidentiality of any communication or material transmitted to/from the Website or Mobile App via e-mail cannot be guaranteed.

Response to “do not track” signals

Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, Baze does not process or respond to “Do Not Track” signals.

Children’s privacy protection

Baze understands the importance of protecting children’s privacy in the interactive online world. This Website is not designed for, or intentionally targeted at, children under 18 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 21. No one under the age of 21 should submit any Personal Information to Baze or the Services.

Your privacy obligations

Baze gives you the ability to connect with other individuals who have Baze accounts through our community forums and other sharing features. For some features, opt-out is required to avoid notifications. In addition, you may choose to disclose, through other means not associated with us, any part of your Personal Information to friends or family members, groups of individuals, third-party service providers, doctors or other health care professionals, or other individuals. We recommend that you make such choices carefully. Personal Information, once released or shared, can be difficult to contain. We will have no responsibility or liability for any consequences that may result because you have released or shared personal information with a third party. Likewise, if you are reading this because you have access to the Personal Information of a Baze customer through a multi-profile account, we urge you to recognize your responsibility to protect the privacy of that person. It is incumbent upon customers to share personal information only with people they know and trust. Users with multi-profile accounts should use caution in setting profile-level privacy settings. You are also responsible for maintaining the privacy of your Baze log-in information. Please notify us immediately if you believe your Baze login information or other Baze account information may have been compromised.

Important notices on geographies

It is important to note that the Website and Mobile App are operated in the United States, European Union and Switzerland. Please be aware that any Personal Information you provide to us can be transferred to the United States, European Union or Switzerland. By using the Website or the Mobile App, and/or providing us with your Personal Information, you consent to this transfer.

Account closure and correcting your personal information

If you no longer wish to participate in our Services, you may close your account by sending a request to Customer Support at hello@baze.com. When closing an account, we remove all biomarker test information within your account (or profile) within thirty (30) days of our receipt of your request. However, biomarker test information or self-reported information that you have previously provided and for which you have given consent to use will not be removed from ongoing or completed studies or business activities that use the information (such as anonymized statistical information). Our contracted biomarker testing laboratory may also retain your test information as required by local law and we may retain backup copies for a limited period of time pursuant to our data protection policies. In addition, we retain limited registration information related to your order history (e.g., name, contact, and transaction data) for accounting and compliance purposes.

If your Personal Information changes, you may correct or update your registration information via your profile page. You may also correct or reset self-reported information entered into a survey, form, or feature indicated for Baze research use by emailing a request to customer support at hello@baze.com and including the name of the specific survey, form, or feature.

Policy updates

This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. If we make any change to this Privacy Policy regarding use or disclosure of Personal Information, we will provide advance notice on this Website and in the Mobile App. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.

Questions?

If you have any questions about this Privacy Policy or about Baze’s handling of your information, please contact hello@baze.com

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